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Shipping Policy

1. Welcome to The Ceramic Warehouse (a brand run and owned by Revolutionary Protective Solutions Ltd) Shipping Policy. We specialise in car detailing products and proudly ship our products from the UK to various global destinations. The following policy provides detailed information about our shipping practices and services.

 

2. Shipping Destinations

  • We offer worldwide shipping to most countries.

  • It's the responsibility of the buyer to ensure that the item can be legally imported into the destination country. Regulations may prohibit the importation of certain products to certain countries.

 

3. Shipping Services

We offer a range of delivery services:

  1. Royal Mail Tracked 24 Hour: Estimated delivery within 1-2 business days for UK orders.

  2. Royal Mail Tracked 48 Hour: Estimated delivery within 3-4 business days for UK orders.

  3. Next Day Delivery: Available for UK orders only. Orders must be placed before 10am Monday to Thursday GMT. 

  4. International Tracked Delivery: Estimated delivery within 3-12 business days depending on location.

  5. Custom and Bulk Orders: For large orders or special shipping requirements, please contact our customer service for a tailored solution.

 

4. Shipping Charges

  • Shipping charges are based on the weight of the order, delivery service selected, and destination.

  • All shipping charges will be displayed at checkout.

  • International shipments may be subject to customs duties, taxes, and fees which are not included in our shipping costs. Buyers are responsible for these additional costs.

 

5. Order Processing Time

  • Orders are processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed within 1-3 business days starting the first business day after a weekend or holiday.

  • During high demand periods, there may be a slight delay in processing time, but we will inform customers accordingly should this be the case.

 

6. Tracking

  • All shipments will have a tracking number, which will be provided via email once your order has been shipped.

  • Customers can use the tracking number on the respective courier's website to monitor the status of their delivery.

 

7. Failed Deliveries

  • If a package is undeliverable and returned to us due to incorrect address or being unclaimed, the buyer will be responsible for the cost of re-shipping the item.

  • Please ensure your address details are accurate and complete at the time of order.

 

8. Damaged or Lost Items

  • If your order arrives damaged or if you haven’t received your order within the estimated delivery period, please contact our customer service immediately.

  • Claims for damaged or lost items must be made within 7 days of the estimated delivery date.

 

9. Customs and Import Taxes

  • International shipments may be subject to import duties and taxes which are levied once the package reaches the destination country.

  • All additional charges for customs clearance are borne by the recipient. We have no control over these charges and cannot predict what they may be.

 

10. Changes to Our Shipping Policy 

The Ceramic Warehouse (a brand by Revolutionary Protective Solutions Ltd) reserves the right to change this Shipping Policy at any time. Changes will be effective when posted on our website.

 

11. Contact For any shipping-related queries or concerns, please contact our customer service team at info@r-p-solutions.co.uk or call us at +44 (0) 1622 717755.

Thank you for choosing The Ceramic Warehouse for your car detailing needs!

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