Terms of service
Revolutionary Protective Solutions Limited Terms and Conditions of Sale
Welcome to Revolutionary Protective Solutions Limited (“RPS”). By purchasing Products supplied by RPS, including under The Ceramic Warehouse (TCW) brand (a trading name of RPS), you (“Customer”) agree to the following terms and conditions (“Terms and Conditions”):
1. General
These Terms and Conditions govern the sale of products and coatings (“Products”) by RPS. By placing an order, the Customer agrees to be bound by these Terms and Conditions.
2. Products
2.1 RPS strive to ensure that all Product descriptions, images, and prices are accurate. However, we do not warrant that Product descriptions or other content are error-free.
2.2 All Products are subject to availability. We reserve the right to discontinue any Product at any time.
3. Orders
3.1 Orders can be placed online through the TCW website, by phone, in-person or by email. A confirmation email will be sent upon successful order placement if you have provided a valid e-mail address.
3.2 RPS acceptance of a Customer order will take place;
a. once payment has been received and processed; or
b. if payment terms are agreed, when RPS provide acceptance of the Customer order to the Customer; or
c. if payment terms are agreed and RPS must commit to more raw materials to satisfy the Customer order, when RPS place the order for those raw materials; or
d. when RPS ship the Products to the Customer.
3.3 RPS reserve the right to refuse or cancel any order at RPS’s discretion. RPS shall, upon cancellation, refund any monies paid by the Customer, to the Customer for any undelivered portion of the order.
4. Pricing and Payment
4.1 All prices are listed in GBP and are subject to change without notice. Unless required by law or expressly stated, prices do not include taxes or shipping charges. If Products are being ordered on the TCW website, taxes and shipping charges shall be calculated at checkout.
4.2 RPS accept payment via bank transfer, credit/debit cards, PayPal, and other specified methods.
4.3 Unless stated otherwise or required by law, all displayed prices are exclusive of VAT.
4.4 All other taxes and duties are specifically excluded and shall be the responsibility of the Customer.
5. Shipping and Delivery
5.1 RPS offer various shipping options, displayed at checkout on the TCW website or provided to the Customer on request. Shipping costs are calculated based on the delivery address, shipping method and the weight of the Products.
5.2 Estimated delivery times are provided by RPS. While we strive to deliver orders promptly, we are not liable for delays beyond our control, including those delays caused by couriers.
5.3 International orders may be subject to customs duties, taxes and other charges not charged by RPS. The Customer is responsible for these charges.
6. Returns and Refunds
6.1: Subject to Clauses 7, 8 and 9, Products can be returned within 30 days of receipt if they are unused, in their original packaging, and accompanied by a receipt or proof of purchase. The Customer is responsible for return shipping costs.
6.2 Refunds will be processed once the returned Products are received and inspected. Refunds will be issued to the original payment method within 7-14 business days.
6.3 If the Customer receives a damaged or defective Product, please contact us within 7 days of receipt. RPS shall arrange for a replacement or refund.
6.4 In the event a warranty claim is approved by RPS in accordance with the terms in Clause 9, 6.2 shall apply to refunds.
7. Cancellation Policy for Orders of £1000 or over, excluding online orders
7.1 If a Customer cancels an order or contract for the purchase of £1,000 or more of Products the following terms shall apply.
7.2 If the Customer cancels the order prior to delivery of the Products, the Customer agrees to reimburse RPS for any reasonable and demonstrable costs incurred by RPS in connection with the cancelled order. These costs may include, but are not limited to:
a. Raw materials, components, or supplies procured specifically for the order.
b. Labor costs associated with work performed up to the point of cancellation.
c. Administrative expenses related to the processing and handling of the order.
d. Non-refundable fees or charges paid to third parties in relation to the order.
e. Any additional costs reasonably incurred as a direct result of the cancellation.
7.3 The Customer must provide written notice of cancellation to RPS. The effective date of cancellation shall be the date on which RPS receives such notice.
7.4 Any deposits or advance payments made by the Customer are non-refundable and may be applied toward the costs covered under this Clause.
8. Cancellation Policy for Orders placed online for £1000 or over
8.1 This cancellation policy applies to all orders placed through the TCW website for Products with a total order value exceeding £999.99. By placing an order on the TCW website Customer agrees to this cancellation policy.
8.2 The Customer may request a cancellation of the order for Products within 24 hours of placing the order without incurring additional charges, provided the order has not yet been processed or shipped. Orders already shipped cannot be cancelled. In such cases, customers must follow the returns process outlined in clause 6.
8.3 For cancellations requested after the order has been processed but before shipment, the Customer will be responsible for any administrative, processing and re-stocking fees incurred by RPS. If materials have been committed, ordered or used or customisation has been initiated, a cancellation fee of 33% will apply to cover costs.
8.4 Refunds will be issued in accordance with the timelines in Clause 6.
9. Warranty
9.1 RPS Products come with a 12-month manufacturer’s warranty against defects in materials and workmanship. This warranty is provided in addition to, and does not affect, the Customer’s statutory rights if the Customer is a consumer as defined under the Consumer Rights Act 2015.
9.2 To make a warranty claim, the Customer must contact RPS with the order details and a description of the issue. RPS may request evidence of the defect and will provide instructions for returning the Product if required. Where a valid warranty claim is accepted, RPS will offer a repair, replacement, or refund in accordance with the Customer’s applicable statutory rights.
9.3 This manufacturer’s warranty covers defects in materials or workmanship only. It does not cover:
i) performance characteristics of the Products following application (including gloss levels, durability, or longevity);
ii) deterioration or failure caused by incorrect use, improper application, or failure to follow instructions;
iii) environmental or external factors outside our control;
iv) wear and tear;
v) labour or application costs or other associated expenses;
vi) fitness for purpose, except where the Customer is a consumer and such an exclusion would be unlawful under the Consumer Rights Act 2015.
Nothing in this clause affects the statutory rights of a Customer who is a consumer, including the right to a refund, repair or replacement for goods that are not of satisfactory quality, fit for purpose, or as described.
9.4 Without limiting clause 9.3, this warranty also excludes defects caused by improper storage, handling, contamination, or the use of Products that have been previously opened, partially used, expired, or stored incorrectly.
9.5 If the Customer is a consumer under the Consumer Rights Act 2015, nothing in these terms seeks to exclude or limit any rights they have under the Consumer Rights Act 2015 or RPS’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
9.6 RPS is not responsible for any damage or loss arising from improper or unsuitable use of the Products. This does not affect the statutory rights of Customers who are consumers
10. Limitation of Liability
10.1 Subject to Clause 10.3, RPS’s maximum liability for any damages arising from, or associated with, the use of its Products is limited to the purchase price of the Product, including the shipping costs.
10.2 RPS shall not be liable for any indirect, incidental, or consequential damages resulting from the use of its Products.
10.3 Nothing in these Terms and Conditions shall limit RPS’s liability for any liability that cannot be limited under English law, including for death or personal injury, caused by the proper use of the Products.
11. Intellectual Property
11.1 All intellectual property rights, including but not limited to copyrights, patents, trademarks, trade secrets, design rights, and any other proprietary rights (collectively, "Intellectual Property Rights") related to the Products and any associated documentation, designs, software, or materials, are and shall remain the sole and exclusive property of RPS.
11.2 The provision or sale of the Products to the Customer does not transfer any Intellectual Property Rights to the Customer. The Customer is granted only a limited, non-exclusive, non-transferable, and revocable license to use the Products in accordance with its intended purpose and under the terms outlined in this agreement.
11.3 The Customer shall not:
a. Copy, modify, reverse engineer, disassemble, decompile, or create derivative works of the Product, its components, or associated materials.
b. Use any Intellectual Property Rights of RPS for purposes other than for the use of the Products.
c. Remove, obscure, or alter any proprietary notices, labels, or marks on the Products without prior written consent of RPS.
11.4 Any unauthorised use of the RPS’s Intellectual Property Rights shall constitute a breach of this agreement and may result in legal action.
12. Privacy
RPS are committed to protecting Customer privacy. Our Privacy Policy, which describes how we collect, use, and protect Customer personal information, is incorporated into these terms and conditions by reference.
13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
14. Amendments
RPS reserves the right to amend these terms and conditions at any time.
15. Supremacy of Terms
15.1 These Terms and Conditions constitute the entire agreement between RPS and the Customer concerning the sale and use of the Products.
15.2 In the event of any conflict, discrepancy, or inconsistency between these terms and conditions and any other terms, conditions, or agreements proposed, communicated, or otherwise presented by the Customer, these terms and conditions shall take precedence and govern, unless explicitly agreed otherwise in a written document signed by both parties.
15.3 RPS expressly rejects and does not accept any terms and conditions proposed or included by the Customer in purchase orders, acknowledgments, or other documentation unless such terms are explicitly agreed upon in writing by an authorised representative of RPS.